Customer Service And First Impressions
Customers make instant impressions of a business from
the moment they walk in. A messy and disorganized
store/business can leave a bad impression.
If you are a food establishment, the cleanliness of
your location is the primary way in which your
customer makes their impression.
Even if they can't see the kitchen, even if the
kitchen is spotless, a messy dining area, serving
area, and even the bathroom can set the stage for
In fact many have walked out of a restaurant based on
the cleanliness of the restroom/toilet (washroom).
Making sure your location is up to a general standard
at minimum is important to your customer and to your
When a customer sees the stores is busy or under
renovations, they are more understanding of the
ëdisorderlyí chaos they see.
Yet, if they enter to see a group of employeeís chit
chatting when tables need to be cleared, the floors
need to be washed, or a customer is waiting for their
bill, itís a really bad stage for business failure.
There are reasons why those businesses who are booming
are growing so well. They understand that customer
service, cleanliness, and friendly staff make the
experience one to return to.
Those companies who have failed missed one of those
criteria if not more and the customers eventually go
In order to ensure the ultimate customer experience,
address their satisfaction, from their entrance to
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Posted in: Customer Service | Tags: customer first impression, customer service tip