Month: September 2018

How You Can Improve Customer Service

How You Can Improve Customer Service Build a World-Class Service Organization Today, as companies find it harder to differentiate their products and services, and customers demonstrate less brand loyalty than ever before, the ability to deliver superior support is the key to maintaining a competitive edge. With customer service software, companies of all types and …

Yes! Complaints Are Not Always A Bad Thing

Yes! Complaints Are Not Always A Bad Thing Complaining customers are a scary proposition for many professionals, but the complaint situation represents an opportunity – not necessarily a problem. If you deal with a person’s concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and former “complainers” will walk away feeling …